Jeffrey J. Mower




            To obtain an IT position that will take advantage of my previous experience and education. 


Summary of qualifications

Hardworking individual with over 12 years experience in network and desktop support, an excellent team player, works well individually, and has the ability to learn new tasks quickly. 


Professional experience

            May 2005 - Present                 Lucent Technologies     Lisle, IL

            Contracted through plaNET

Tier 1 Helpdesk Technician

·                  Backup/Weekend Shift Lead

·                  Use HP OpenView ServiceDesk to document, track, and monitor Service Calls

·         Provide support for business applications, including Oracle and SAP

·         Provide support for UNIX servers and workstations, Windows 2000 and 2003 servers, Windows 2000 and XP Desktops and Laptops, VPN, Microsoft Exchange, and Lucent internal websites

·                  Supply tier 2 Desktop and VPN support for Desktops and laptops

·                  Provide LAN and WAN support

·                  Remotely install applications

·                  Supply support for wireless networking

·                  Troubleshoot desktop issues including TCP/IP issues, Right Fax, Microsoft Word, Excel, Access, PowerPoint, Visio, Project, and Outlook

·                  Monitor Service Calls and Incidents for SLA compliance

·         Monitor Service Calls and Incidents for Top and High priority issues

·         Perform escalations of Service Calls and Incidents

·         Use NetMeeting to provide remote support


November 2002 – April 2005             Mower Network Services     Milan, IL

Consulting Services

·                  Provided network and desktop support

·                  Provided network design, implementation and support to individuals and businesses

·                  Installed and configured wireless routers, firewalls, and VPN’s

·                  Built peer to peer networks<

·                  Configured and troubleshot network operating systems

·                  Used HTML to design web pages

·                  Applied principles of object-oriented programming for web applications


            January 2000 – October 2002           Hagemeyer N.A.                   Rock Island, IL

Network Engineer & Help Desk

·         Monitored network performance on NetWare 4.11 servers

·         Helped with Conversion to Windows 2000 Network

·         Set up new Windows 2000 Desktops

·         Performed maintenance on GroupWise Post Offices

·         Set up new users and modified existing user accounts

·         Managed firewall, web server and Cisco routers

·         Installed and configured VPN clients for customer and remote office use

·         Used Ghost on new computers to expedite their placement

·         Installed new software and performed upgrades

·         Placed new computers in service locally and in remote offices over the WAN

·         Troubleshot hardware and software

·         Help Desk for WordPerfect, Word, Excel, Lotus Notes, GroupWise, Unix, Windows 2000, Windows NT 4.0, Windows 95 and Windows 98


            July 1999 – October 1999                  Entegee                                  Bettendorf, IA

Network Service Specialist

Temporary Placement with Advanced Business Systems

·         Designed and installed NetWare 4.2 and 5.0.

·         Upgraded NetWare 3.11 networks to 4.2.

·         Supported NetWare 3.11, 3.12, 3.2, 4.1, 4.11, 4.2 and 5.0, NT 4.0 workstation and server, Windows 3.1, 95 and 98, and DOS workstations.

·         Installed and supported GroupWise on NetWare servers, Windows 95 and Windows 98 workstations.

·         Provided customer training on new network installations.

·         Installed patches for NetWare 3.11, 4.1 and NT 4.

·         Connected copiers to NT and NetWare networks to be used as printers.

·         Supported peer to peer networks and Microsoft Mail as a peer to peer email system. 

·         Troubleshot hardware and software, assembled computers.


January 1994 – June 1999                   Saelens Beverages, Inc.       Rock Island, IL

Network Administrator

·         Responsible for all server, handheld computer and workstation maintenance.

·         Designed and implemented Novell network.

·         Performed software & hardware upgrades.

·         Added, edited and deleted users.

·         Handled and responsible for system backups.

·         Troubleshot all network, server and workstation problems.



April 2005                                                           Bachelors of Information Technology

American InterContinental University                                  Hoffman Estates, IL


February 2004                                                     Associates in Business Administration

American InterContinental University                                  Hoffman Estates, IL


Professional Certifications    

·          C.N.E. – Certified Novell Engineer

·          C.N.A. – Certified Novell Administrator

·          M.C.P. – Microsoft Certified Professional

·          M.C.S.E. - Microsoft Certified Systems Engineer